mCLASS Assessment Site: Sync Errors Occurring

Incident Report for Amplify

Resolved

This incident has been resolved.

Posted Jan 10, 2022 - 15:34 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 10, 2022 - 10:04 EST

Update

IMPORTANT NOTE: If you have just assessed students and are receiving an error when attempting to sync, do not try to reboot your device, clear your cache, or move to a new device. Once this issue is resolved, you should be able to sync the assessment data successfully.

Posted Jan 10, 2022 - 10:03 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 10, 2022 - 10:00 EST

Investigating

We are aware of and investigating an issue where some users of the mCLASS Assessment site are experiencing errors when attempting to sync. We do apologize for any disruption this may be causing and will notify you once it has been resolved.

Posted Jan 10, 2022 - 09:58 EST

This incident affected: mCLASS Assessment.