Monitoring - A fix has been implemented and we are monitoring the results.
Feb 05, 2025 - 16:36 EST
Identified - We are still seeing slow loading times in the mCLASS Reporting Suite. Our Engineering team has identified the root cause but are working on a new fix.
We apologize for the disruption this is causing and are working diligently to resolve the issue.
Feb 05, 2025 - 11:59 EST
Monitoring - A fix has been implemented and we are seeing recovery on this issue. mCLASS reporting performance should be returning to normal levels. We will continue to monitor the systems and see if additional load or error impact reportings again today.
Feb 04, 2025 - 12:37 EST
Investigating - We are aware of and investigating an issue where some users attempting to access the mCLASS Reporting Suite are experiencing long load times and, in some instances, error messages. Our Product and Engineering teams are working diligently to find the root cause of and resolution for this issue.
We apologize for any disruption this may be causing and aim to resolve this issue as quickly as possible!
Feb 04, 2025 - 11:30 EST