Amplify Status

iPad Audio Issues

Identified - Apple’s iOS 15.1 release has caused widespread reports of audio not playing on iPads across applications. Amplify Reading users on iPads are impacted by this audio issue, which is also causing freezing and lagging as a result of iOS 15.1.

Resolving this issue is our top priority:
- Last week, we identified a potential fix and began rigorous testing to confirm its efficacy.
- This week, we completed testing. While the fix resolved many of the issues in Amplify Reading, some games are still not functioning properly.
- On Monday, we will release this fix, which will improve the student experience. However, performance issues will persist, so our team will continue addressing the problems.

We will notify you as soon as all issues are resolved and Amplify Reading functions with the quality you expect. We apologize for the ongoing disruption and thank you for your patience while our team works around the clock to resolve the issue.
Jan 21, 17:11 EST

Amplify CKLA Operational

Amplify ELA Operational

Amplify Fractions Operational

Amplify Reading Degraded Performance

Amplify Science Operational

Amplify Math Operational

mCLASS Assessment Operational

mCLASS Intervention Operational

Amplify.com Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 24, 2022

No incidents reported today.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

Unresolved incident: iPad Audio Issues.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Scheduled maintenance for Amplify programs

Completed - The scheduled maintenance has been completed.
Jan 14, 22:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 EST

Scheduled - Amplify will be conducting scheduled maintenance on Friday, January 14th, from 10:00 pm ET to 10:30 pm ET. During this time, Amplify programs will be unavailable.
Jan 5, 11:26 EST

Jan 13, 2022

mCLASS Assessment Site: Sync Errors Occurring

Resolved - This incident has been resolved.
Jan 13, 12:05 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 11:31 EST

Investigating - We are aware of and investigating an issue where some users of the mCLASS Assessment site are experiencing errors when attempting to sync. We do apologize for any disruption this may be causing and will notify you once it has been resolved. If you have recently tested students and are receiving a sync error, it is very important that you not try to reboot your device, clear your cache, or move to a different device. You may, however, continue to assess. The sync errors are intermittent and you can try re-syncing later or once we have declared this issue resolved.
Jan 13, 11:18 EST

Jan 12, 2022

mCLASS Assessment Site: Sync Errors Occurring

Resolved - This issue is officially resolved! Please re-sync your assessment data.

Thank you!
Jan 12, 13:16 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 11:52 EST

Investigating - We are aware of and investigating an issue where some users of the mCLASS Assessment site are experiencing errors when attempting to sync. We do apologize for any disruption this may be causing and will notify you once it has been resolved.

If you have recently tested students and are receiving a sync error, it is very important that you not try to reboot your device, clear your cache, or move to a different device.

You may, however, continue to assess. The sync errors are intermittent and you can try re-syncing later or once we have declared this issue resolved.
Jan 12, 11:00 EST

Jan 11, 2022

mCLASS Reporting Suite: Download-Your-Data (DYD) Reports Are Not Downloading

Resolved - This incident has been resolved.
Jan 11, 12:11 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 11, 12:04 EST

Update - We are continuing to investigate this issue.
Jan 11, 11:46 EST

Investigating - We are aware of and investigating an issue with the Download-Your-Data (DYD) report in the mCLASS Reporting and Analysis Suite. It is not downloading for users. We do apologize for any disruption this may be causing and will notify you once it has been resolved.
Jan 11, 11:35 EST

Jan 10, 2022

mCLASS Assessment Site: Sync Errors Occurring

Resolved - This incident has been resolved.
Jan 10, 15:34 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 10:04 EST

Update - IMPORTANT NOTE: If you have just assessed students and are receiving an error when attempting to sync, do not try to reboot your device, clear your cache, or move to a new device. Once this issue is resolved, you should be able to sync the assessment data successfully.
Jan 10, 10:03 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 10:00 EST