tag:status.amplify.com,2005:/historyAmplify Status - Incident History2024-03-28T20:06:41-04:00Amplifytag:status.amplify.com,2005:Incident/199767932024-02-15T12:07:48-05:002024-02-15T12:07:48-05:00eReader: Slow Load Times<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:07</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:30</var> EST</small><br><strong>Investigating</strong> - At this time, we are still receiving reports of slow loading when teachers or students attempt to load the eReader. This behavior is replicable but also intermittent, meaning refreshing the page may resolve this issue. Our Engineering team is aware of these reports and working diligently towards a resolution.<br /><br />We appreciate your patience while we continue investigating this issue!</p>tag:status.amplify.com,2005:Incident/199842952024-02-14T11:12:05-05:002024-02-14T11:12:05-05:00Live Chat Feature is Currently Inaccessible<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:01</var> EST</small><br><strong>Investigating</strong> - The live chat feature used by customers to connect with our support team is currently inaccessible to Amplify employees. Educators are still able to open and send chats, but there are no agents on the receiving end at this point.<br /><br />To ensure continuity of support, please reach out to us my phone (800-823-1969) or email (help@amplify.com) while we continue working with our live chat provider to resolve this issue.<br /><br />Thank you!</p>tag:status.amplify.com,2005:Incident/199514132024-02-12T13:32:37-05:002024-02-12T13:32:37-05:00Slow Load Times in mCLASS Reporting Suite<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:32</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:24</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Investigating</strong> - We are investigating reports from some customers of slow loading times in the mCLASS Reporting Suite. Our Engineering team is working diligently to identify a root cause and resolve this issue as soon as possible.<br /><br />We appreciate your patience while we continue investigating this issue!</p>tag:status.amplify.com,2005:Incident/198951992024-02-02T17:02:44-05:002024-02-02T17:02:44-05:00Error Messages in mCLASS Reporting Suite<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:56</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:02</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of some users experiencing error messages when attempting to access the mCLASS Reporting Suite.<br /><br />We are working diligently to identify the root cause of this issue and resolve it as quickly as possible.</p>tag:status.amplify.com,2005:Incident/196791082024-01-12T14:10:41-05:002024-01-12T14:10:41-05:00mCLASS Service Performance Errors<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:10</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:25</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:14</var> EST</small><br><strong>Identified</strong> - Our engineers have identified the root cause of these performance issues and are taking corrective actions to mitigate them.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:47</var> EST</small><br><strong>Investigating</strong> - We are investigating instances of high error rates and/or long loading times in certain mCLASS services, such as Teacher-led Assessments and Intervention. As of now, we are still trying to identify the root cause of this issue.<br /><br />We understand that this may be causing disruption in the classroom and we appreciate your patience as we work diligently towards resolving this issue.<br /><br />Thank you!</p>tag:status.amplify.com,2005:Incident/196823552024-01-12T06:02:23-05:002024-01-12T06:02:23-05:00Emergency Maintenance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>06:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>17:42</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>17:39</var> EST</small><br><strong>Scheduled</strong> - mCLASS maintenance is planned for this evening. This will result in downtime between 3AM and 4AM EST on January 12th.</p>tag:status.amplify.com,2005:Incident/196131792024-01-10T11:59:47-05:002024-01-10T11:59:47-05:00mCLASS Assessment Loading Issue<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:36</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:27</var> EST</small><br><strong>Investigating</strong> - We are aware of and investigating an issue where some teachers are unable to load assessments within the mCLASS Teacher-Led Assessment page. We are still determining a root cause and are working to resolve this issue as quickly as possible.<br /><br />We understand the disruption this may be causing in the classroom and we greatly appreciate your patience while we continue to work towards a resolution.</p>tag:status.amplify.com,2005:Incident/194521562023-12-15T17:49:05-05:002023-12-15T17:49:05-05:00Desmos Content Errors<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:43</var> EST</small><br><strong>Investigating</strong> - We are aware of an issue where some Desmos users are encountering lessons that display error pages or no content when trying to access activities. Our engineering team is looking into this issue now and trying to determine a root cause.<br /><br />We are working diligently towards a resolution and apologize for any disruption this may be causing.</p>tag:status.amplify.com,2005:Incident/194290882023-12-15T16:41:54-05:002023-12-15T16:41:54-05:00Curriculum Application Errors<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:42</var> EST</small><br><strong>Monitoring</strong> - Per Learnosity:<br /><br />"Monitoring - As of 18:36 UTC, we've now recovered fully and all stacks are operational. We will continue to monitor for a period before resolving the incident."</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:31</var> EST</small><br><strong>Update</strong> - Per Learnosity:<br /><br />"We've verified a cause of the current incident and recovery is already partially complete. We have restored part of the assessment stack and are working on full restoration now, with the remaining stacks to follow. We will provide additional updates soon, including a possible ETA as soon as a reasonably accurate estimate has been determined."</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Update</strong> - We have identified the root cause as stemming from an issue with one of our third party platforms, Learnosity. We are tracking updates on their status page here: https://status.learnosity.com/</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Identified</strong> - We have identified the root cause as stemming from an issue with one of our third party platforms, Learnosity. We are tracking updates on their status page here: https://status.learnosity.com/</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:04</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of error messages popping up while trying to load content within the Curriculum platform (Science and ELA).<br /><br />We are working diligently to identify the root cause of these errors and find a resolution for this issue.<br /><br />We appreciate your patience while we work towards that resolution, and apologize for any disruption this may be causing.</p>tag:status.amplify.com,2005:Incident/187660102023-10-12T12:01:55-04:002023-10-12T12:01:55-04:00Slowness on Support Chat Platform<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:33</var> EDT</small><br><strong>Monitoring</strong> - Our chat service provider recently posted: "We are seeing full recovery and will continue to monitor our systems."<br /><br />We are still monitoring this issue, but are seeing recovery on our end, as well.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:05</var> EDT</small><br><strong>Update</strong> - Our chat provider has upgraded the severity of their service issues. On the customer side, you are likely no longer seeing the chat icon. On the Amplify side, we are unable to access the chat platform right now. This issue will also be affecting our Help site, as that site is hosted by our chat platform. We will continue to monitor and update. In the meantime, please reach out to us by phone or email (help@amplify.com).<br /><br />We greatly appreciate your patience, and hope our provider is able to resolve these issues soon!</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:33</var> EDT</small><br><strong>Investigating</strong> - Our chat provider Intercom is currently experiencing issues with their inbox feature that is causing slowness and inaccessibility when Amplify support agents are on their platform. As a result of these issues, response time to new and ongoing chats will be delayed. If you are experiencing an urgent Amplify issue of your own, please do not hesitate to call us at 800-823-1969. In the meantime, we appreciate your patience with our chat service as we continue to monitor their status page for updates (https://www.intercomstatus.com/).<br /><br />Thank you so much! We hope this has not created any disruption to your day.</p>tag:status.amplify.com,2005:Incident/186016782023-09-25T17:19:50-04:002023-09-25T17:19:50-04:00Amplify Products Currently Experiencing Service Disruption<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>17:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Monitoring</strong> - We are seeing recovery across all product lines right now. We are still investigating the root cause of this issue and monitoring the status of this service recovery.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Investigating</strong> - We are aware of service disruptions affecting all Amplify products right now. We are currently investigating the root cause of this issue and working diligently to resolve it.<br /><br />We greatly appreciate your patience and apologize for the disruption this may be causing in your classroom!</p>tag:status.amplify.com,2005:Incident/185393042023-09-19T07:58:41-04:002023-09-19T07:58:41-04:00mCLASS Affected by AWS Service Issues<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:21</var> EDT</small><br><strong>Investigating</strong> - We have been seeing an uptick in reports of errors on mCLASS Home and on the Teacher-Led assessment site. We have identified the root cause of this issue as stemming from service issues with one of our upstream providers, AWS. We are continuing to monitor their situation here: https://health.aws.amazon.com/health/status. <br /><br />While we are aware of the impact to mCLASS, other products may be impacted by the services issues with AWS, as well. <br /><br />As always, we greatly appreciate your patience and hope this issue has not caused too much of a disruption to your day.</p>tag:status.amplify.com,2005:Incident/185020442023-09-18T08:54:11-04:002023-09-18T08:54:11-04:00Error Page on Some Science Lessons<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>08:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Update</strong> - During the publishes, we ran into unrelated issues regarding PDF generation that were affecting the teacher guides. We have now resolved these and are rerunning the publishes for all impacted units. We aim to finalize the Quality Assurance of the republished units and release the new units by the end of tonight.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Investigating</strong> - We have received reports of teachers and students encountering an error message when attempting to access some Science lessons. Our Product team is working diligently to identify the lessons prompting this error message and restore access.<br /><br />We greatly appreciate your patience while we work towards full resolution of this issue, and apologize for any disruption this may be causing to your class.</p>tag:status.amplify.com,2005:Incident/178913712023-07-18T13:35:14-04:002023-07-18T13:35:14-04:00421 Error on Curriculum Platform<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:19</var> EDT</small><br><strong>Update</strong> - We have discovered that an Amazon Web Services (AWS) issue is currently affecting multiple services in and outside of Amplify. We are continuing to investigate.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Investigating</strong> - We have received reports from some users experiencing a 421 error when attempting to access certain portions of the curriculum platform. Our product and engineering teams have been made aware of these reports and are currently investigating the issue.<br /><br />We are working diligently towards identifying the root cause of and resolving this issue. We appreciate your patience and apologize for this disruption!</p>tag:status.amplify.com,2005:Incident/177832882023-07-16T21:14:21-04:002023-07-16T21:14:21-04:00mCLASS Class Summary Access<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>21:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:38</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:35</var> EDT</small><br><strong>Investigating</strong> - We are aware of and investigating an issue Full and System Access users, as well as users part of extremely large accounts, are receiving error messages when attempting to access their Class Summary pages. Our product and engineering teams have been able to replicate this issue and are working diligently towards a resolution.<br /><br />We appreciate your patience and apologize for any disruption this issue may be causing!</p>tag:status.amplify.com,2005:Incident/178565722023-07-15T09:00:41-04:002023-07-15T09:00:41-04:00mCLASS Systems Maintenance<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>14:09</var> EDT</small><br><strong>Scheduled</strong> - Notice subject: System maintenance<br /><br />We’re rolling our mCLASSⓇ systems over to the 2023–24 school year starting at 9 p.m. EDT on Friday, July 14. This process is expected to complete by 9 a.m. EDT on Saturday, July 15. During this time, you may receive a system maintenance message if you try to access your mCLASS assessment, administration, or reporting applications. We appreciate your patience as we prepare for the new school year.</p>tag:status.amplify.com,2005:Incident/175757012023-06-14T22:02:34-04:002023-06-14T22:02:34-04:00Phone Support Issue<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>22:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:27</var> EDT</small><br><strong>Investigating</strong> - The third party provider we utilize for phone support is currently experiencing an outage which is affecting our Support team. If you are experiencing issues connecting with one of our Support agents over the phone, please login to your account and open a chat with us or shoot us an email at help@amplify.com.<br /><br />We are currently monitoring the situation with our third party phone provider, and we do apologize for any inconvenience this may be causing.</p>tag:status.amplify.com,2005:Incident/175632332023-06-13T20:17:07-04:002023-06-13T20:17:07-04:00Some Services Unavailable Due to Upstream Provider Issues<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:53</var> EDT</small><br><strong>Monitoring</strong> - Per AWS: "We are now observing sustained recovery of error rates, and recovery of other affected AWS services. We are continuing to monitor closely as we work towards full recovery across all services."<br /><br />Amplify is observing the same recovery in our products, and are also continuing to monitor.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:43</var> EDT</small><br><strong>Update</strong> - We are seeing continued improvement in error rates, and are continuing to work towards full recovery.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:39</var> EDT</small><br><strong>Identified</strong> - We have been able to redirect some of our services and are seeing some relief as a result of these efforts. There is still an outage underway at AWS, but this would only be affecting one region of users, and those are the users we are working on redirecting to an unaffected AWS server.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:29</var> EDT</small><br><strong>Investigating</strong> - One of our upstream providers (AWS - https://health.aws.amazon.com/health/status) is experiencing an outage at the moment. This is affecting our Support teams' ability to access some internal databases and may be causing some issues for users to navigate both mCLASS and Curriculum platforms after login.<br /><br />We are monitoring the situation with our upstream provider and will provide updates in tandem with theirs.</p>tag:status.amplify.com,2005:Incident/175403782023-06-11T15:16:03-04:002023-06-11T15:16:03-04:00Close Reading is Currently Unavailable<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>15:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Investigating</strong> - We are currently aware of an issue preventing users from accessing our Close Reading (or Reading 6-8) program. Our engineering team is working to identify the root cause and resolve this issue as we speak.<br /><br />We do apologize for any disruption this may be causing and greatly appreciate your patience while we work on resolving this issue.</p>tag:status.amplify.com,2005:Incident/171579812023-05-05T23:00:36-04:002023-05-05T23:00:36-04:00Desmos Classroom Scheduled Maintenance<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:02</var> EDT</small><br><strong>Scheduled</strong> - The service will be unavailable for the duration of the maintenance window.</p>tag:status.amplify.com,2005:Incident/171099702023-05-01T21:02:49-04:002023-05-01T21:02:49-04:00mCLASS Student Access Issues<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>21:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>11:05</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>10:33</var> EDT</small><br><strong>Investigating</strong> - We are aware of and investigating an issue where users are unable to load the mCLASS Student (https://mclass.amplify.com/student). Our engineering team is working diligently to identify the root cause of and resolve this issue.<br /><br />We apologize for any disruption this issue may be causing!</p>tag:status.amplify.com,2005:Incident/171086692023-05-01T09:55:57-04:002023-05-01T09:55:57-04:00Program Hub Access Error<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>09:55</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>09:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>07:28</var> EDT</small><br><strong>Investigating</strong> - We are aware of and investigating an issue where some users attempting to access the Program Hub are receiving a 403 error. Our Engineering team is working towards identifying the root cause so that they may resolve the issue as quickly as possible.<br /><br />We apologize for any disruption this may be causing!</p>tag:status.amplify.com,2005:Incident/169215172023-04-20T12:23:11-04:002023-04-20T12:23:11-04:00Blackboard Services are reporting an outage<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Monitoring</strong> - Blackboard implemented a release to fix this issue.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Investigating</strong> - Blackboard services are degraded at this time. We are working with the service provided for updated status.</p>tag:status.amplify.com,2005:Incident/169159632023-04-20T10:44:16-04:002023-04-20T10:44:16-04:00mCLASS Login Issue<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>21:08</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>20:15</var> EDT</small><br><strong>Investigating</strong> - We are aware of and investigating an issue where some mCLASS users are experiencing a loop of redirects that ultimately prevents them from being able to log in. Our Engineering team is working to identify and resolve this issue as quickly as possible.<br /><br />We apologize for any inconvenience this may be causing!</p>tag:status.amplify.com,2005:Incident/168228662023-04-11T10:28:30-04:002023-04-11T10:28:30-04:00Support Chat Platform Loading Issues<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Investigating</strong> - The third-party platform we utilize for live chat support is currently experiencing issues preventing some of our agents from being able to open or respond to new and ongoing chats. We are monitoring updates with their platform.<br /><br />In the meantime, if you would like to contact our support team, it would be best to give them a call at 800-823-1969 or send them an email to help@amplify.com.<br /><br />We apologize for any disruptions this may be causing and hope this issue is resolved soon!</p>