Support Chat Platform Loading Issues

Incident Report for Amplify

Resolved

This incident has been resolved.

Posted Apr 11, 2023 - 10:28 EDT

Investigating

The third-party platform we utilize for live chat support is currently experiencing issues preventing some of our agents from being able to open or respond to new and ongoing chats. We are monitoring updates with their platform.

In the meantime, if you would like to contact our support team, it would be best to give them a call at 800-823-1969 or send them an email to help@amplify.com.

We apologize for any disruptions this may be causing and hope this issue is resolved soon!

Posted Apr 11, 2023 - 10:18 EDT

This incident affected: Customer Support.